Customer Support Ticket Routing
Problem solved
Reduced response time to critical support requests, minimized human error in ticket assignment, and improved overall customer satisfaction.
Outcome
* 80% of tickets automatically assigned to the correct team * Response time for high-priority tickets reduced by 50% * Support team saved ~12 hours per week on manual ticket sorting
Built with
* Make (Integromat) for workflow automation * Gmail for email routing * Slack API for notifications * Google Sheets for tracking tickets * JavaScript for custom ticket classification logic
Time taken
5 days
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